Support & Training

Day or Night, Our Team Has You Covered

Support

We handle support a little differently. Our approach involves key members of our team as they are needed. We take an all hands on deck approach. If you have a question about a report, don’t be surprised if your help desk call is handled by the person who wrote the report. Have a question about accounting for a specific transaction? Our in-house CPA makes sure your bases are covered. Best of all, we listen to our clients. We review all help desk calls and make incremental system improvements to reflect the needs of our users.

Training

Our hands-on training approach helps you learn how to use the Food Service Ace platform quickly and painlessly. Whether it’s at your corporate office or on-site at the restaurants, we send our trainers to you so you’ll be ready to rock in no time! With the integrated platform, most users find that once they have used one module, they are equipped with the skills needed to use any other module. Plus, whenever a major enhancement is launched, we keep you in the loop with an overview video, user guide and web training.

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Discovery

Your time is precious. We take the time to understand the needs of your enterprise and develop a training package tailored to fit your needs.

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Classroom Sessions

No matter if your enterprise is large, small or somewhere in between, you deserve on-site training sessions. Instead of continually hitting the back button on another training video, let us guide you through your new tools so you are fully equipped for the future.

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Assignments

Surprisingly, our assignments are actually a fan favorite. Okay, we may be exaggerating. However, our resident trainers design assignments that help you learn the power of your new tool.

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Follow-Up Training

Wait, you said to tap what button? Whatever your needs, we are here for your team with additional trainings.

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User Documentation

We’ve got you covered when you are stuck and can’t remember which button to click.

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Phone

Stan Raber

312-663-3658 ext. 101 

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Email

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Mailing Address

Catalpa Systems

53 W. Jackson Blvd

Suite 552

Chicago, IL 60604